Your data
Privacy notice
What our inquiry, booking and newsletter forms collect, why we need it, how long we keep it, and how to ask us to erase it.
Last updated
Who we are
Nepal Trek Planner Pvt. Ltd., Thamel, Kathmandu, Nepal is the controller of the personal information described in this notice. You can reach us about anything here at info@nepaltrekkingroutes.com or +977 1 5900545.
This notice covers our website and our booking process. It was last revised on the date shown above, and we will update it whenever our practices change.
What we collect
We only collect what you choose to give us:
- Inquiry, contact and tailor-made forms — your name, email address, country, and whatever you write about your dates and trip plans; a phone number if you offer one.
- Newsletter sign-up — your email address alone.
- Bookings — passport details, date of birth, emergency contact, insurance policy details and relevant health notes, all required for trekking permits, domestic flights and your safety on trek.
We run no analytics or advertising trackers on this site, so simply browsing leaves no profile with us — see the cookie policy for the one functional preference the site stores.
Why we use it
- To answer your inquiry and shape an itinerary with you.
- To obtain the permits, flights and services a confirmed booking needs.
- To reach your emergency contact and insurer if something happens on trek.
- To send the newsletter you asked for — every issue carries an unsubscribe link.
We never use your information for automated decision-making, and we never sell or rent it to anyone.
Who we share it with
Only the parties a trek actually requires: government permit offices (the Nepal Tourism Board, the Department of Immigration and national-park authorities), the TIMS registration desk, domestic airlines and heliports, and — in an emergency — rescue operators, hospitals and your insurer.
Each receives the minimum needed for its role, and none may use your details for anything else.
How long we keep it
- Inquiries that do not become bookings — deleted after 24 months of inactivity.
- Booking records — kept for 7 years, matching Nepali tax and audit requirements.
- Newsletter addresses — kept until you unsubscribe; removal is immediate.
Your choices
You may ask at any time what we hold about you, ask us to correct it, or ask us to erase everything we are not required by law to keep. Email info@nepaltrekkingroutes.com with the subject “Privacy request” and we will respond within 30 days.
Security
Access to client records is limited to the office team who need them, our systems run on reputable providers with encryption in transit, and paper permit copies are destroyed once their statutory retention period ends.